Frequently Asked Questions
Does Mocaz Financial Markets allow scalping?
We do allow any trading strategy, including scalping.
What does leverage mean?
Leverage is the ratio of a margin amount to the borrowed amount: 1:100, 1:200, 1:300. 1:100 leverage means that, to open a trade, you should have 100 times less amount than the amount of a trade. In Mocaz Financial Markets, you may choose the leverage from 1:1 to 1:300.
What is the maximum you increase in spreads during volatile markets?
It is impossible to give a fixed maximum as it entirely depends on the market. Spreads are usually higher during important news announcements or in volatile markets.
Does Mocaz Financial Markets offer Rollover( Swap ) free accounts?
In Mocaz Financial Markets , all account are swap free/rollover free/Islamic account by default.
Why I can't see/trade all symbols in the Market Watch window?
The number of symbols you see is set up in your platform settings. In order to extend the quotes list, please right click on the Market Watch window and select "Show all symbols".
Why I can’t see the position which executed in trading chart?
In Market, we provide two type of instrument which are Trade Able Instrument and View only Instrument. Those view only instrument could be identified by their grey color and without dot ( . ) at their back. The rest are Trade Able Instrument. If you want to see the position which are executed in trading chart, please open the instrument with dot ( . ) at the back. For example EURUSD. / GBPUSD. / USDJPY. etc.
Is Mocaz Financial Markets a dealing desk?
No, all trading orders are executed automatically, execution is STP (Straight-Through Processing).
Do you guarantee the execution of stop losses?
Mocaz Financial Markets guarantees the execution of Stop Loss orders. However, during fast markets or gaps, there is probability of a large slippage.
What is Equity Protection?
The equity protection functionality provides traders with control of risk of loss. Traders are given the possibility to automatically close all positions beyond a certain equity drawdown level.
How much margin is required to place a trade?
The amount of margin required to place a trade depends on which currency pair you are trading. If the currency pair starts with USD then it would simply require $200 margin for 1 mini lot trade, or $2,000 margin for 1 standard lot trade. If the currency pair does NOT start with USD then you would take the base currency, and find the pair that is matched with USD. Take the current price for that pair which is matched with USD and move the decimal to the right 3 spaces. This will tell you the current margin requirement for a 1 standard lot trade. Move the decimal to the right 2 spaces, and this will tell you the current margin requirement for a 1 mini lot trade, etc. For example: If you are trading the USD/JPY it would require $200 margin for 1 mini lot trade. If you want to trade the EUR/USD and the current price was 1.4642 then you would move the decimal to the right 2 spaces and the margin required for 1 mini lot is $292.84. If you want to trade the GBP/JPY and the current price of the GBP/USD is 1.6281 then you would move the decimal to the right 2 spaces and the margin required for 1 mini lot is $325.62.
What is the difference between the balance and the equity that appears on my trading platform?
The balance illustrates your closed positions’ Profit/Loss while the Equity is the real time calculation of Profit/Loss i.e. taking into account both open and closed positions.
Why can I not trade anything?
Ensure that you have logged in using the trader password and not investor password
When will I receive a Margin Call Liquidation?
You will receive a margin call liquidation once your Margin Level percentage reaches 100% or lower. Your margin level percentage is the last number listed on your balance bar at the bottom of your platform. The calculation for this is: (Equity/Margin) x 100 = Margin Level Percentage You will receive a margin call liquidation when the equity in your account is equal to the margin you are using in your open trades. Example: Balance: 1,000.00 Equity: 997.00 Margin: 100.00 Free margin: 897.00 Margin level: 997.00% In this example, the client is using $100 for margin. The client will receive a margin call liquidation when the equity falls to $100 or lower.
Does MocazFinancial Markets allow trader using Expert Advisor and Script?
Our platform supports such functionalities. There is no restriction on using any Expert Advisor and Script unless its manipulating the Metatrader 4 itself.
Why wasn’t my Take Profit not triggered, while the chart reached the price I had set?
Please note that Sell positions are closed with the Ask (Buy) price. The price the chart is showing is the Bid (Sell) price, which is lower than the Ask price. You need to add the spread to the price that you see in the chart in order to get the Ask price.
Is there any possibbility of spread widening during the weekend?
Yes, there is a possibility of spread widening during the weekend because of the off market days and low liquidity.
What is a CFD?
A CFD is a contract for Difference. A Contract for Difference is a type of derivative that gives you the exposure and ability to the value of a financial asset (metals, Forex, futures) without the need to physically own the asset.CFD trading gives the trader the upmost flexibility in trading allowing you to trade a huge range of markets, without risk, and anonymously.
How do I open a SmartVaultand an account trading?
Step 1 To open a real SmartVault, click the‘RegisterSmartVault’button in Mocaz Financial Markets website. The registration form will first prompt you to enter all necessary account information. After you finished your registration, an e-mail Verification will be send. Step 2 The e-mail provide confirmation of your successful registration and it will prompt you to activate yourSmartVault by clicking the link provided. Step 3 After that, you will be directed to SmartVault page (apps.mocaz.com), please enter your username and password.To register for a live trading account click on the blue ‘Open Trading Account’ icon on the trading account page.Then , you can select on the account type you want to open ( Basic Micro, Basic Mini, Premium Mini, Premium Standard, and Pro Standard ) from the navigation menu, and finally, select the leverage that you desire to use.
How long does it take to verified a new SmartVault?
It depends on how quickly you can provide us with the required supporting documents.After you complete the registration, usually it takes 1 to 2 business day to verified your account after you submit ID or Passport and Proof of Residence Documents.If you do not get any reply within three working days, please send an email to email@example.com to check if we have received your documents.
My SmartVault is not verified, is that why I did not receive TAC code?
No. Unverified SmartVault only restricting you from withdrawing your MyVaultfund . You might not receiving TAC code due to incorrect phone number registered. Please contact us via firstname.lastname@example.org live chat
What types of trading accounts does Mocaz Financial Markets offer?
We offer five different trading accounts to suit your needs. All account types provide access to our complete range of financial products and all trading platforms:
Basic Micro : minimum deposit $ 10, maximum deposit $ 100
Basic Mini : minimum deposit $ 100, maximum deposit no limit
Premium Mini : minimum deposit $ 250, maximum deposit no limit
Premium Standard : minimum deposit $ 1000, maximum deposit no limit
Pro Standard : minimum deposit $ 10,000, maximum deposit no limit
ECN : minimum deposit $ 5,000, maximum deposit no limit
What is the minimum amount to open an account?
The minimum amount to open a Basic Micro Account is $10.
Does Mocaz Financial Markets offer a free practice account?
Yes, we offer demo trading account for a period of 14 days from last login, so you can practice before you open a live account.
Can I open an account with Mocaz Financial Market if I live in Unites States?
No. Unfortunately we are unable to open accounts for US residents at this time.
Can I open more than one SmartVault?
Yes, you can but with different phone number and email.
How many trading account can I open under one SmartVault?
You may open many trading account under one SmartVault as per wish.
Can I use same e-mail dan same phone number to open new aSmartVault?
No. E-mail and phone number are only can be use once. System will prompt error message of "This Email already Registered with Us!" when trader trying to register same e-mail and phone number.
Can I do internal transfer between my all tradingaccount?
Absolutely. You may transfer all your fund from trading account under same username through Manage Vault system.
Can I transfer funds from my trading account/SmartVault to the trading account/SmartVault of another client username?
No, it is forbidden to transfer funds between different clients’ username accounts.
How do I change my trading account leverages?
You can change leverage by Login to your SmartVault. Then click Trading Account. In this page, you can see change leverage for your trading account
Why does my basic micro account change to basic mini account?
Based on the company policy, any basic micro trading account that exceed 500% growth, the company have the right to change it to basic mini trading account without any prior notice.
How do I change my trading account password?
Open your Mocaz Financial Market MT4 platform, go to Tools > Options > Choose ‘ Server ’ page > Click ‘Change Button’ >Key in your current password & new password > Click ‘OK’
Deposits and Withdrawals
What methods can I use to deposit funds into my SmartVault?
Mocaz Financial Markets clients can choose one of the following payment methods to fund their trading accounts: Bank transfer, credit/debit Card, PayPal, Neteller, ,FasaPay and Local Depositor.
How can I obtain your bank details?
Please log in to SmartVault with your account username and password, and then click to ‘Deposit ’ through Bank Wire transfer. Once you have filled in the required information, you will receive a Bank transfer form by email which will include all bank details necessary for you to process your payment.
Do you charge any fees for deposits or withdrawals?
We do not charge any commission for depositing or withdrawing via bank wire transfer, however, please be aware that you may be charged by any banks involved in the process. For Visa, Mastercards and co Branded credit/debit cards, have a fee of 3.25%. PayPal, Neteller and Fasapay transactions are charged by Mocaz Financial Markets on PayPal’s behalf, according to their own fee structure.
What are the Local Depositor exchange rates?
For Malaysia Only: Due to the significant depreciation of MYR against other currencies, Local Depositor's Rate for Malaysia's Client will be adjusted to RM4.40 per $1.00 Deposit and RM4.20 per $1.00 Withdrawal. Effective 9th September 2015 00:00 GMT+8. We will review and make adjustment to the deposit/withdrawal rate every calendar month to match with the market movement.
Why has my Credit/Debit Card deposit been declined?
There are a number of reasons for why your credit/debit card may have been declined. You may have gone over your daily transaction limit or exceeded the card’s available credit/debit. Alternatively, you may have entered an incorrect digit for the card number, expiry date or CVV code, please verify that these are correct. Also make sure that your card is valid and has not expired. Finally, check with your issuer to make sure that your card has been authorised for online transactions and that there are not any protections in place that are preventing us from charging it.
How long my fund will be credited into my SmartVault?
Mocaz Financial Markets handles all transactions the day they are received, however, transaction time also depends on the processing time required by the depository Bank.For Bank Wire Transfer, normally it takes 3-5 business day. For Credit/debit card, Paypal, Neteller, Fasapay and Local Depositors, within 24h period.
What is the minimum recommended initial deposit?
Our minimum initial deposit for trading with Mocaz Financial Markets is $500 for Mt4 traders. However, you may deposit as little as 10USD at a time.
My IB already approved my deposit request, but I’m still not receiving the fund in my SmartVault?
You will receiving the fund only after both your IB and Mocaz Funding Department approved the transaction requested.
Should I verify my SmartVault in order to make deposit/withdrawal?
For withdrawal purpose, your SmartVault need to be verified first in order to make withdrawal. Meanwhile, there is no need to verify your SmartVault if you want to make any deposit. However, we recommend you to verify your SmartVault as soon as possible for withdrawal purpose.
How do I withdraw funds from SmartVault?
To withdraw funds, please log into SmartVaut and make a withdrawal request. To do this click Withdrawal tab button on the sidebar. Our finance department will receive your request and proceed within 24 hours timeline.
I have issue to make withdrawal via Local Depositor. I used to make deposit via Local Depositor, Credit/Debit Card and all methods available. How should I proceed now and what is the process?
Kindly be informed that in this case, you firstly need to clear all the deposit amount previously made via e-currency (Neteller/Fasapay/PayPal/Credit/Debit Card). Once completed, then you can make the withdrawal via Local Depositor. The exact amount that need to be deducted for each e-currency method could be calculated via Transaction History in SmartVault.
How to withdraw my AutocopyTrade profit?
AutocopyTrade profit will be transferred to AutocopyTrade Vault automatically, then you have to transfer from AutocopyTrade Vault to MyVault.Once the profit credited into MyVault, you can proceed the withdrawal and will be processed within 24 hours timeline.
How to withdraw my own trading profit?
You have to manually transfer your profit from trading account to MyVault. Click SmartVault tab, then you will see Manage Vault box. From here you will be able to transfer funds between your Vault and trading accounts. Select the account that you want to choose to withdraw (transferring to MyVault), key in the amount, request TAC code and finally click proceed button. Once the profit credited intoMyVault, you can proceed the withdrawal and will be processed within 24 hours timeline.
Does Mocaz Financial Markets accept transfer funds from third parties?
No. Mocaz Financial Markets only accepts transfer funds from accounts that carry the same name as the client’s.
What are the costs involved in withdrawal using Bank Wire?
Mocaz Financial Markets does not charge fee for a standard withdrawals. However, any fees will be deducted directly by the Banks from the amount requested to be transferred.
Can I withdraw fund if I have open positions/pending order?
Yes, you can. However, you will not be able to withdraw an amount higher than the free equity calculate by the system on your account.Also, if you withdraw most of your free equity, please bear in mind that the risk of seeing your open positions being stopped-out increases, due to less margin available.
Is there a minimum amount I am allowed to withdraw?
No, you can withdraw any amount you wish. However, considering that fees will be charged by other Banks involved in the withdrawal process, it makes sense to request a withdrawal for a sensible amount: our recommendation is not to request a withdrawal of any amount less than USD 100.00 (or equivalent).
Can I withdraw my fund with other than the method I used on depositing my SmartVault account? (E.g: Deposit with Bank Wire and withdraw through Neteller)
No. If the deposit was made by wire transfer, funds may be withdrawn by the same method. Same as when you are depositing using Neteller.
Mocaz Finance Department already approved my Withdrawal request using Local Depositor, but I’m still not receiving the fund in my bank account?
You will receiving the fund only after both your IB and Mocaz Finance Department approved the transaction requested.
Affiliates Commission Program
What type of affiliates commission program that Mocaz Financial Markets offer?
Mocaz Financial Markets offer two types of affiliates. First as aMaster Introducing Broker/Introducing Broker and secondly as a normal trader/ agent/ introducer / referrer where’s they will enjoy the affiliate commission on every single trade executed by your networks, limited to 3 levels, and depend on your network.
How to register with affiliates program?
In order to register with Mocaz Financial Markets affiliate program as a Master Introducing Broker/Introducing Broker ,feel free to contact us at email@example.com. For normal agent / introducer / referrer for Mocaz Financial Markets, you can get you affiliate link in client SmartVault after you have complete your account registration.
How can I check my commission?
You can check your commission under My Commission Area in SmartVault.
What is the minimum withdrawal allowed to transfer commission to myvault?
The minimum withdrawal allowed is 10 USD.
What benefits of reward is offered to partners?
Under this program, for a normal agent / introducer / referrer for Mocaz Financial Markets shall be entitle to enjoy either 0.1 or 0.2 or 0.4 pips for each closed trade that their referral client makes.
Case example :Trader A is in your network an executed a trade. If the trader A is directly under your affiliate network, you will gained 0.4 pips Affiliate Commission on every single trade executed by him. If you located above two level of him, you will gained 0.2 pips Affiliate Commission and 0.1 pips Affiliate Commission if you located above 3 level of him. As a Regional Official, you will gained maximum affiliate commission in case Trader A directly registered under your link! As an Introducing Broker, you will gained fixed pips affiliate commission in case Trader A directly registered under your link! the rest will be gained by your Regional Official.
How do I change my trading platform password?
Open your Mocaz Financial Market MT4 platform, go to Tools > Options > Choose ‘ Server ’ page > Click ‘Change Button’ > Key in your current password & new password > Click ‘OK’
Are your platforms Mac compatible?
Unfortunately Mocaz Financial Markets does not currently support any downloadable trading platforms that are Mac compatible.
How do I Iog into my MT4 trading platform?
If you are an MT4 user you can log into your terminal from the menu at the top left of the screen. Click “File” and go to “Login”, a new box will appear prompting you to enter your login, password, and the server your account has been assigned to.
What are Mocaz server?
For real account, please choose Mocaz.com-Live and for demo account please choose Mocaz.com-Demo
How long does the demo account last for?
Mocaz Financial Markets demo account last 60 days.
What are the spreads on MT4?
Spreads vary depending on the prevailing market conditions; you can view our minimum and average MT4 spreads by clicking on the link below:
How do I create a new order in MT4?
There are a number of ways to open a new position in the MT4 terminal. First you must decide whether you wish to place a market order or a pending order. A market order is an instruction to open a position at the current market price; a pending order is an instruction to open a position when an instrument reaches a certain price predefined by you. Market orders can be placed in all of the following ways. You can: click the ‘New Order’ button on the ‘Standard’ toolbar, select ‘New Order’ from the ‘Tools’ dropdown menu, press F9, right click an instrument in the ‘Market Watch’ window and select ‘New Order’, or double-click an instrument in the Market Watch window. Any of the above options will open up the ‘Order’ window. From here you can adjust the parameters of the position you are about to open. ’Symbol’ allows you to change the instrument. ‘Volume’ sets the size of the trade (lot). You can also set stop-loss and take-profit values from here. In order to avoid re-quotes at times of high volatility you can check the ‘Standard Deviation‘ box at the bottom of the order window. This allows you to set a pip-range that is acceptable to you if the market price deviates from the price you clicked at. From here you can click ‘Sell’ to open a short position at the current bid price, or ‘Buy’ to open a long position for you at the current ask price. In order to place a pending order follow the same steps as above but change the ‘Type’ setting from ‘Instant Order’ to ‘Pending Order’. Once this is done a new dropdown menu will appear, from here you can specify whether the pending order you are about to place will be a buy limit, sell limit, buy stop or a sell stop and set an expiration for it by checking the appropriate box and setting a date.
Can I access my MT4 account from different computers/devices?
Yes. You can access your MT4 account from different computers at the same time, including the mobile version.
Why can I not enter my order into MT4?
This may be for a number of reasons: You may not have sufficient margin in your account to cover the position you are trying to open. The market price may have changed since you put the order through, if you have set a maximum deviation the difference was greater than the pip-range you specified. In these instances you will receive a requote. Your stop-loss and take-profit levels have been set too close to the market price. MetaQuotes has developed a newer version of the trading platform, MT5. Why isn't Mocaz Financial Markets offering the newer version? MT4 and MT5 have different strengths. The MT4 platform allows scalping and hedging, which is highly popular, whereas the MT5 does not allow scalping or hedging. Technical indicators and Expert Advisors from MT4 are also not compatible with the new MT5 platform. Why has my pending order not been executed? This may be due to not having enough funds to open the position once the pending order has been triggered. It could be that your specified price has not yet been reached. For pending SELL orders, the BID price must reach your specified level, for pending BUY orders, the ASK price must reach your specified level.
Why isn't Mocaz Financial Markets offering the newer version?
MT4 and MT5 have different strengths. The MT4 platform allows scalping and hedging, which is highly popular, whereas the MT5 does not allow scalping or hedging. Technical indicators and Expert Advisors from MT4 are also not compatible with the new MT5 platform.
Is all trading accounts are allowed to use Expert Advisor (EA)?
Only Basic Mini is disable for EA. The account is disabled EA to prevent AutocopyTrade duplication without following the Manager.
Why has my pending order not been executed?
This may be due to not having enough funds to open the position once the pending order has been triggered. It could be that your specified price has not yet been reached. For pending SELL orders, the BID price must reach your specified level, for pending BUY orders, the ASK price must reach your specified level.
How do I close a position in MT4?
For an open position to be closed manually you must locate it in the MT4 ‘Terminal’ window. From here you can right-click and select ‘Close Order’, or double-click to bring up the ‘Order’ window and close it from there. If you have set valid stop-loss or take-profit levels your order will be closed automatically when the market price reaches either of the levels you have defined
Why is the ‘Modify’ button greyed-out when I try to set stop-loss or take profit levels for an existing order?
You have either placed your stop-loss or take profit levels too close to the current price, or you have set them on the wrong side of it. Be aware that unlike long positions (buy orders) when setting stop-loss levels for a short positions (sell orders) the stop loss must be set higher than the current market price and take-profit levels must be set lower than the current market price.
Where can I find my account balance and trade history in MT4?
Trade: displays your account’s balance, equity, margin, free margin and margin level as well as any open positions (above these details) and pending orders (below them). Account History: provides you with a complete breakdown of all the orders you have placed including the date and time, type, size, instrument, price at open, take profit and stop loss levels, price and time of close, swap fees and profit. Journal: provides you with a list of all the actions you have taken on your MT4 terminal as well as their time and date.
Can I export my trade history from MT4?
MT4 makes it possible for you to create a trade history report and export it as a separate HTML or EXCEL file. To do this log into your MT4 terminal, click on the ‘Account History’ tab at the bottom of the ‘Terminal’ window. From here you can right-click anywhere inside this window and select ‘Save as Report’, a new window will open prompting you to specify a save location, click ‘Save’ to complete the procedure.
How do I place a pending order in MT4?
Pending orders can be created from the same ‘Order’ window in which market orders are placed. In order to place a pending order change the ‘Type:’ from ‘Instant Execution’ to ‘Pending Order’. Once this is done you will be given the option to place buy limit, sell limit, buy stop and sell stop orders, as well as setting their limit price and expiry date and time.
How do I modify or delete a pending order in MT4?
In certain situations you will need to alter the parameters of a pending order you have placed, or delete it completely. This can be done by locating the order in the ‘Terminal’ window at the bottom of your MT4 screen, currently open orders appear above your account details, whereas orders that have yet to be executed appear below them. Right-click or double-click on the order you wish to modify or delete, in the popup menu that appears click ‘Modify or Delete Order’. This will bring up the ‘Order’ window. From here you can change the price at which the order is triggered, as well as the expiry date of the order, you can also set stop-loss and take-profit levels, or delete it entirely.
1. What is a Mocaz Card?
Mocaz Card is a debit card for Mocaz clients. It is secured to your Mocaz SmartVault for easy withdrawals. It is also accepted as a method of payment wherever you see the UnionPay logo.
2. How can I deposit funds into my Mocaz Card?
Your Mocaz Card can be funded by bank in the fund into our Beneficiary Bank Account. Just login to your Mocaz SmartVault and click Reload Card. Then key in your Mocaz Card Number and reload the amount. Please note that UnionPay Card will charge 2.00 USD or minimum 1% (whichever higher) of your amount for their service charge.
3. How can I order a Mocaz Card?
You can order a Mocaz Card from your Mocaz SmartVault. Simply log in and click the Mocaz Card widget located beneath the Overview widget on the left hand side of the page. Kindly be advised that only clients who have activated their Mocaz SmartVault and have minimum Vault’s balance of USD30 are eligible for a Mocaz Card.
4. How do I activate my Mocaz Card?
As soon as your Mocaz Card is approved you will receive an approval email. In order to activate Mocaz Card you are required to login to your SmartVault and click on Activate Card to fill in your last digit card number and then click on Submit. Then you are required to reload minimum USD10 into your Mocaz Card. Once these steps have been completed your card will be activated.
5. How long does the process take once I have ordered my Mocaz Card?
Provided we have the correct documentation to proceed with your card approval, please allow 2 - 21 working days for the card to arrive at your delivery address. The time taken may vary according to your location. Please ensure the Shipping Address is complete and correct for smooth delivering process.
6. How much does Mocaz Card cost?
When registering for your Mocaz Card you will need to have a minimum SmartVault’s balance of USD30. This is also include delivery charges of the Physical Card to your delivery address. Monthly fees will be charged upon your application for the Mocaz Card.
7. I have forgotten my PIN, what should I do now?
Please contact us via Live Chat or e-mail to firstname.lastname@example.org to log the report. Details needed for the report are your Full Name, Username, Mocaz Card Number, Registered e-mail, Registered Phone Number and your Security Answer.
Note: There is a USD10 processing fees and USD5 up to USD10 courier service charge customer need to bear, and the process will take up to 14 working days. Alternatively, customer can request for card transfer, new card and card to card transfer fees will be charge and this will take 5 working days.
8. Is Mocaz Card available for all clients?
For the time being, Mocaz Card is only available for clients from Malaysia, Indonesia, Thailand, Singapore and Brunei.
9. Is there a minimum and maximum deposit for my Mocaz Card?
The minimum deposit for your Mocaz Card is USD10 per day and maximum deposit is USD 10 000 per day. In a month, the maximum amount that you can reload is USD30 000.
10. What is the maximum balance for a Mocaz Card?
The maximum balance for a Mocaz Card is USD30 000.
11. What is the maximum amount for ATM daily withdrawal?
The maximum amount for ATM daily withdrawal is USD20 000 per month and USD2000 per time. However it is also depends on your bank allowable limit.
12. What currencies can I have my Mocaz Card in?
Our Mocaz Card is currently available in USD only.
13. What if my Mocaz Card is lost, stolen or swallow by ATM machines?
Please contact us via Live Chat or e-mail to email@example.com to log the report. Details needed for the report are your Full Name, Username, Mocaz Card Number, Registered e-mail and Registered Phone Number.
Note: No new card will be replace, and fund have to transfer to new card. New card and card to card transfer fees may charge on customer. Need to order a new card and the card number will be different. The cost for one new card is USD 12.50 and fund transfer fee is USD2.70 per transfer.
15. What will happen if I decide to cancel my Mocaz Card?
If you decide to cancel your Mocaz Card you will need to withdraw the balance from your Mocaz Card first. You may withdraw it manually from ATM machine. Lastly, send an email request to firstname.lastname@example.org informing them that you wish to cancel your card and we will proceed accordingly.
16. Why has my request for a Mocaz Card been denied?
The USD30 fee needs to be automatically deducted from your Mocaz SmartVault before your Mocaz Card is approved. If your request has been denied then you may not have sufficient funds in your account. Please deposit funds into your Mocaz SmartVault and try again. Another reason could be that as a new client you have not supplied the correct documentation, or as an existing client we have documents on file for you that are out of date.
17. When will my Mocaz Card expire?
Mocaz Card are valid for a period of 2 years from the date of issue.
18. What happens if I do not use my Mocaz Card? Will it be deactivate?
No, it wouldn’t be deactivate. Card will be deactivate until it reaches expiry date. However, you will be charge for the monthly charges unless you wish to deactivate or cancel the card.
Note: There is USD1.00 monthly maintenance fees customer need to bear.
19. What to do if a cash machine (ATM) doesn’t give you money or swallows your Mocaz Card?
Please contact us via Live Chat or e-mail to email@example.com to log the report. Details needed are your full name, username, Mocaz Card Number, ATM Bank Name, ATM Branch Location, time and date along with reference number if available. You are advisable to try another ATM machines. Please be informed that it may takes 5 to 7 working days for investigation and balance can be retrieve about a month.
Note: This will depend on the response from the bank, it may take 14 working days to 1 month for bank to get back to us.
The reason why unable to withdraw might be because of per month withdrawal limit is exceeded, wrongly select card’s feature on ATM, card damage, etc. If not because of the card problems, then it might be the bank problem. For example, currently only RHB bank in Malaysia is unable to withdraw money using UnionPay card, even though there is UnionPay sign on the ATM machine. This is because there are some issues between RHB bank and UnionPay. In this case, we shall advise customer to look for other banks.
21. How do I make a Mocaz Card to Mocaz Card transfer?
First, you will need to send us the card-to-card transfer form with dully filled and signed. Please request for the form to our Live Chat personnel or email to firstname.lastname@example.org. Once the verification has been approved we will proceed with the transfer as per instruction given in the form. You will be notify once the transfer has been done. Please be informed that it may takes up to 3 – 5 working days depend on the information provided and approval.
22. How long does my Mocaz Card will be activated once ordered?
Once money loaded in the card, the card is activated. Minimum per load is USD10
23. Is there any charges if I want to withdraw my money at ATM machine?
Yes, USD3.40 per transaction as agreed between.
24. Will there be a notification send to me if my Mocaz Card has not enough money?
No. You will need to check via online at website for the balance. (https://www.omnipay.asia/public/Default.aspx)
25. What security features does Mocaz Card possesses? Is there any other security features other than PIN number?
No, only PIN number required for withdrawal and access into website.
26. Why I cannot withdraw from ATM machine? I have already activated and reload the card.
This might occur due to ATM machine. Recommended ATM bank machines are Maybank, CIMB Bank and Hong Leong Bank.
1. What is RTC?
RTC is one of Mocaz’s most powerful features. It enables you to see what real people are trading in real-time, find and follows the traders you like and most importantly, AutocopyTrade their trading activity with one “click.” AutocopyTrade will change the way you and all people trade, as it enables you to build a real people-based portfolio.
2. How does it work?
- Click on RTC button on top right of our website or click this link: https://apps.mocaz.com/rtc/
- Find the username of the trader that you want to Autocopy at Top Performers tab
- Set up your AutocopyTrade features
- Manage your people-based portfolio.
We encourage you to engage with the trader you are copying in order to gain insight into their strategies. Our RTC is all about openness, and your Popular Investors would love to explain the reasons behind their decisions.
3. I would like to AutocopyTrade the top performing traders. Where can I find them?
You may find it at Home page where there will be Top 3 Performers chart and Top 10 Ranking. You may also use the Search function on left side bar, it will sort the username alphabetically. Then you may browse the list according to your preference.
4. How do I choose top performing traders?
The rankings are based on total gain or winning ratio. We use several different filters and criteria to rank our top traders. Filters include, but are not limited to the following and may differ for different time periods selected:
- Minimum number of positions opened or closed for a time period
- Minimal winning ratio for a period
- Minimal average position duration
- Maximum ratio of high leveraged trades
- Maximum leverage amount placed in a single trade
- Minimal total investment for the period
We are continuously improving our ranking algorithms and therefore, our ranking criteria may change from time to time. If you believe you should have been ranked and do not see your name on the list you are more than welcome to contact us.
5. Can I AutocopyTrade a trader that is not listed in the rankings?
Of course! We give you the freedom to copy whoever you like. If you have spotted someone you want to copy, go ahead! Just search for the names in “Search” area. Functionality remains exactly the same as for a ranked investor.
6. Can I be guaranteed a certain monthly gain?
Nothing can be guaranteed when it comes to investing performance, so we think it is best to set goals and expectations and choose wisely when deciding who to AutocopyTrade. Please also bear in mind that past performance is not indicative of future results
7. How do I promote myself to public even though I am not ranked in the Top Performers?
We do offer “Broadcast” feature for you to exploit the functionality. By using it, saying ‘hi’ to your fellow traders will much attract them to view your Profile. In the section, promoting the best setting to AutocopyTrade your account will boost a kick start to gain attention.
8. I have registered for Premium Mini/Standard account. Unfortunately when I search at “Traders Ranking” or “Search for Manager", none of my name appears. Why is that happening?
The requirements of trading account which appear in Trader Ranking at RTC are:
- Not a Basic Micro trading account.
- Not a Follower trading account.
- Once the trading account is deleted, it will not appear in Trader Ranking anymore although complying with the above characteristics.
Please refer to our Live Support if your trading account complying with all the above characteristics but do not appear in RTC Trader Ranking.
9. Why my trading account do not appear in Top Performers?
The requirements of trading account which appear in Top Performers at RTC are:
- Trading account balance must be more than USD500
- Active trader (if not active trade for two weeks, your trading account will not appear at Top Performers)
- Account manager and free account (not either manager or follower)
- Not a Follower account
- Not a Basic Micro account
10. What kind of trading account that appear in RTC system?
The requirements of trading account which appear in Trader Ranking at RTC are:
- Not a Basic Micro trading account.
- Not a Follower trading account.
Once the trading account is deleted, it will not appear in Trader Ranking anymore although complying with the above characteristics.
11. How I want to change/update My Profile in RTC?
You may change/update your profile in RTC by following steps below:
- Go to RTC page (https://apps.mocaz.com/rtc/)
- Click sign in on top left of the RTC page
- Key in your Smartvault login details
- Click Profile Setting
12. How I want to state a comment to a specific manager?
Top ten profitable traders will appear at Top Performers ranking as well as their success rate - percentage of the realized profit and his average performance. You may follow steps below:
- Search for manager at “Search for Manager” button or click on Manager username at Top Performers ranking.
- You will be lead to your chosen manager profile
- Click on his trading account type to view his performance for that specific trading account
13. What is the function of Simulate?
Simulated trading is an integral component of the trading education process and equally as important for experienced traders wanting to test new trading strategies. It will sharpen your trading skill and test your ideas risk free. However please note that the accuracy of the calculation may varies. This is due to latency and slippage that might occurred in real market.
14. How to use the Simulate function?
We do provide “Simulate” function for you to simulate your AutocopyTrade with preferred manager. It will be easier for Followers to find their suitable manager. You may simulate your Autocopy by following the steps below:
- Find the username of the trader that you want to Autocopy
- Fill in requirements details which is Balance, Maximum Drawdown and Maximum Lot
- Set up your own tolerance
- Click Start
15. How offen do you update the data?
All data is updated constantly and automatically – most of the time you’ll see the live activity feed updated in real time. In certain times, it may take up to a few seconds to see your latest activities published. The public feed, in times of high volumes is designed to omit activity to allow for better browsing experience. The filtered feed (traders you follow) is always accurate and displays all real time activity.
16. What information is shared and published?
RTC only publishes and analyzes data related to your trading activity and based solely on trading actions as open and closing a trade. We will never share any personal contact details or any information directly related to your account funds or standing balances without your consent.
NetStation and ClearPro
1. What is Netstation Platform?
Netstation platform is highly flexible and customizable trading interface with drag-and-drop and Trade-off-chart functions. It is unrivalled in its functionality, modularity and eases of use and loved by users for its workspace customizability.
2. What is ClearPro Platform?
ClearPro platform introduces a fresh perspective on the ever-evolving forex market and incorporates valuable customer feedback into its design. With its completely modernized interface, ClearPro is intuitive and easy to use. The sleek and refreshed institutional look and feel ensures the best possible trading experience for professional traders.
3. Can I use a Netstation and CleaPro platform from different computers?
Yes, you may use the platforms from different computers. Please make sure the platform is installed first.
- In the top menu click "Setting" and choose “General Setting”
- Choose "Languages"
- Select the language option you want to use.
- The platform immediately changed to your chosen language.
5. How can I change the language of the platform?
In order to change the language:
6. Why can't I see all the currency pairs?
To view all currency pairs, please follow the step below:
- Netstation: click on Instruments at Menu bar and choose Mocaz Tradable.
- ClearPro: click on Add symbol at Trade Board window and Quote List window to add your preferred instruments.
7. How do I change my trading platform password?
- Netstation: Login your Mocaz Netstation platform, go to Trading then select Change password. Key in your Login ID and current password & new password and click Change password.
- ClearPro: Login your Mocaz ClearPro platform, go to Setting button and choose Change password. Key in your current & new password and click Update.
8. Are your platforms mobile compatible?
Unfortunately these platforms are not mobile compatible
9. How do I Iog into my Netstation/ClearPro trading platform?
Click on the platform icon at your computer. Then you will need to enter your Login ID password.
10. Are all types of trading accounts are allowed to use Nestation and ClearPro platform?
Only ECN trading account is available for this platform.
11. I have forgotten my password. What should I do?
In case you forgot your password, please reset your password in your SmartVault, go to Trading Accounts and click Manage Account then choose Reset Password(s). Your password will be sent to your email once it has been approved. If you do not receive an e-mail from usin your Inbox please check your Spam or Promotion folder.
12. How do I close a position in Netstation/ClearPro platform?
For an open position to be closed manually you can find it in the Open Positions window. From here you can right-click and select ‘Close Order’, or double-click to bring up the ‘Order’ window and close it from there. If you have set valid stop-loss or take-profit levels your order will be closed automatically when the market price reaches either of the levels you have defined.
13. Where can I find my account balance and trade history in Netstation/ClearPro platform?
You can see your account’s balance, equity, margin, free margin and margin level on below of platform as well with any open positions and pending orders. Trading History: provides you with a complete full report (Please click Backoffice), trade log of all the orders you have placed including the date and time, type, size, instrument, price at open, take profit and stop loss levels, price and time of close and profit.
14. What is price alert notification in Netstation/ClearPro platform?
Price alert is to get a notification when a set market hits a certain price , so that you can monitor markets, limit your risk and time your trades to perfection. You can select what price the alert should be set at, any extra conditions you would like it to be triggered by and add a message you will receive when the alert is triggered.
15. Why I don’t receive alert notifications emails?
When registering for Netstation alerts you must use a valid e-mail address. It will be sent to the e-mail address you have registered with.If you do not received an e-mail fromus in your Inbox please check yourSpam or Promotion folder, as it could have been moved there by your spam filters.
Mark the received e-mail as 'Not Spam' to avoid this problem in the future.